POLICIES AT SHOP UTOPIA
At Shop Utopia, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.
SHIPPING AND DELIVERY
How We Do It
Our orders came out on Monday, Wednesday & Saturday
RETURNS AND REFUNDS
How It Works
All sales are FINAL
We do not offer refunds instead we offer store credit if the pieces have come with a origin or manufacturing damage.
Our policy lasts 5 days after receiving products. If 5 days gone by and you did not complete the return shipment for exchange (postal star dated), unfortunately we can't offer you a store credit. To be eligible for a store credit, your items must be unused and in the same conditions that you received them.
Some types of goods are exempt from being returned:
- Swimsuits or bodysuits (we do no accept products that are intimate)
- SALE items
- Accessories
To complete your exchange for other products or store credit, we require a receipt or proof of purchase. We will not be responsible if:
- Any item is not in this original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 5 days after delivery.
You will be responsible for paying for your own shipping costs and the return of the item. Shipping costs are non-refundable.
You should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
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